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7 Tools for Quality Management (Flowchart (Use to document process flows,…
7 Tools for Quality Management
Flowchart
Use to document process flows
Used to determine where bottlenecks or breakdowns in processes
provides picture of what process looks like
shows changes in a process
Scatter diagrams
variables often represent possible causes and effect
graphs that show the relationship between variables
Pareto chart
helps to identify the most significant problems so they can be targeted first
bar graph showing data of largest frequencies to smallest
Control chart
monitors performance over time by looking at variation in data points
used to plot data points over
time & give picture of movement of data
Checksheet
to track number of times a certain incident happens
helps to identify opportunities to make changes
tool used to collect data
Histograms
analysis helps understand variation
bar chart that shows patterns that fall within typical process conditions
Cause & Effect diagram
shows possible causes of a problem/effect
helps brainstorming