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Tech Dept (Business Support (Service evaluation (End user satisfaction),…
Tech Dept
Business Support
Communication
Pain points
Value generation
Feedback (from/to)
Stakeholder management
BI and decision support
Service evaluation
End user satisfaction
Infrastructure
Scalability
Service Level
Asset management
Security
Patch management
Application Development
Methodology
Iterative
Risk management
Workflows
Push/pull
Bottlenecks
Team skills
Training needs
Onboarding
Performance
KPIs
Time to market
Margin / P&L
Incidents
On time deliveries
Feature usage
Partners
Quality
SLA
Expectations
Trust
3rd party integrations
Platforms
Web
Mobile App
Chat
Support
Internal
External partners
Operations
Incident management
Escalation
Downtime
Rota system
KPIs
Resolution time
Monetary impact
Project/Programme
Management
Risk Management
RAID
Risk matrix
Progress monitoring and reporting
Data Analysis