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Challenge in the Healthcare System: Referral Complications (Barriers to…
Challenge in the Healthcare System: Referral Complications
Main Actors
Patient (me)
General Practitioner
Psychiatrist
Receptionist
Other Administrative Staff
Multi-way Interdependencies
Receptionist and Patient (me)
Receptionist and Admin Staff
Admin Staff and General Practitioner
Receptionist and General Practitioner
Patient (me) and General Practitioner
General Practitioner and Psychiatrist
Receptionist and Psychiatrist
Barriers to Healthcare
Poor time management/organization of appointments
Communication Errors
Location/Proximity
Long wait times for appointments (months)
Schedule conflicts
High demand for psychiatry services
Short office hours
Over-scheduling one psychiatrist
Costs
Screening for Adult ADHD is not covered under OHIP
Overhead fees
$$$ for just screening
Potential Enablers of Integrated Healthcare
Direct access to referrals
Self-made appointments
Multiple administrative staff working together
Improved communication
Longer office hours
Prompter referral follow-ups
Government
Considering covering psychiatry under OHIP
Pharma/Psychiatry plans for lower-income/students