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Communiqué de presse CSML (Pourquoi a-t-on décidé de faire ça ? (CHIFFRES,…
Communiqué de presse CSML
1 floor elevator Pitch
Nom
CSML
C'est quoi?
premier langage de programmation
Open source
Plateforme de chatbot
Le codepen du chatbot
langage avec mémoire
Ca sert à quoi
Créer des chatbots
Se connecter à tous les logiciels
Se connecter aux APIs/interfaces facilement/simplement
Communiquer comme par texto
Assistant personnel
Interface facile pour les utilisateurs
utilisateurs Interagissent facilement avec des logicieils
Actions répétitives ou complexes
Interface naturelle
Transformé des actions, en une simple conversation
Bénéfices
Créer facilement et rapidement des chatbots
Se connecter en quelques clics
A quelle date
pour
Pourquoi a-t-on décidé de faire ça ?
Environnement complexe
Difficulté à connecter les APIs
Et faire des deux, quelque chose de simple
Langage de chatbots complexes, long
Achat d'un bot prend du temps, est complexe, et est peu scalable
Logiciels saas, bloquent rapidement
CHIFFRES
30% des coûts opérationnels dans les entreprises
(20)
https://chatbotslife.com/chatbot-2019-trends-and-stats-with-insider-reports-fb71697deee4
Un service disponible 24/7,
85% des interactions clients qui seront gérés entièrement par un bot d'ici 2020. (22)
https://www.gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf
D'ici 2022, 70% des employés de bureaux communiqueront avec un chatbot tous les jours 😍
https://www.gartner.com/smarterwithgartner/chatbots-will-appeal-to-modern-workers/
By 2022, 35% of organizations will utilize conversational user experience and natural language processing interactions in their talent acquisition, which will turn the job application process into a simple conversation.
https://www.gartner.com/smarterwithgartner/4-key-trends-gartner-hype-cycle-human-capital-management-technology-2019/
Will be responsible for cost savings of over $8 billion per annum by 2022, up from $20 million this year 😊
https://www.juniperresearch.com/analystxpress/july-2017/chatbot-conversations-to-deliver-8bn-cost-saving
265 Billion Customer Requests. Businesses spent nearly $1.3 trillion to service these requests
https://www.ibm.com/blogs/watson/2017/10/how-chatbots-reduce-customer-service-costs-by-30-percent/
eCommerce transactions via chatbots to reach $22 billion by 2023
https://www.juniperresearch.com/press/press-releases/chatbot-interactions-retail-reach-22-billion-2023
The research also found that chatbots leveraged for customer service have a strong potential to reduce costs; with deployments realising annual savings for retailers of $439 million globally by 2023, up from just $7 million in 2019.
https://www.juniperresearch.com/press/press-releases/chatbot-interactions-retail-reach-22-billion-2023
Meanwhile, retail sales resulting from chatbot-based interactions will reach $112 billion by 2023, up from $7.3 billion in 2019; representing an annual growth rate of 98%.
https://www.juniperresearch.com/press/press-releases/chatbot-interactions-retail-reach-22-billion-2023
Faster chat speed. AI bots can drastically reduce customer wait time. One client reported chatbots replying with five seconds of customer contact, while typical advisors take 51 seconds. ❤️
https://www.gartner.com/smarterwithgartner/bots-gain-importance-in-gartner-service-technologies-bullseye/
Mots-clés
Se connecter simplement à tous les logiciels
Créer un chatbot simplement et rapidement
Dis-m'en plus, pourquoi est-ce un problème?
2 méthodes aujourd'hui pou créer un chatbot
Glisser-déposer graphique
Difficile d'en sortir
Pas d'exportation facile
locked-in
dependent
Créer avec un langage connu
Les choses complexes deviennent très compliqué à intégrer (comme gérer la mémoire)
2000 vendors
https://www.gartner.com/smarterwithgartner/chatbots-will-appeal-to-modern-workers/
ça implique quoi comme challenge
Indépendance
Sécurité de la donnée
Personnalisation
Simplicité
Design
de prise en main
Maintenir
Créer des conversations entre bot et hupain
Comme "Market consolidation has already proven that Javascript has won the battle for the web, and most serious iOS applications today are written in Swift, while Java is used for Android applications. As most large companies worldwide are now involved in at least one conversational program, the underlying technology and tooling is outdated and due for a global standardisation."
Besoin de standardisation de :pencil2:
Greater capability and scale. AI bots are able to solve simple issues while letting advisors focus on the more complex tasks. Additionally, bots are able to help serve a growing customer base without the necessity of adding advisors.
Scalabilité
Donc tu dis que c'est cette solution qui est la bonne, comment ça?
Un langage simple, scalable, commun pour les chatbots
CSML’s objective is to make designing conversational experiences as intuitive as possible, drastically reducing the time and costs to create and deploy any chatbot at scale compared to all existing platforms and make it as easy as possible to connect any human with any machine.
Contactus@
QUOTE : Chatbots are essentially the “apps” of voice and messaging platforms, defining how people converse with your digital business services and data.