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Block 1 (Design (process (step-based approach (the 4 v's…
Block 1
Design
service
concept
process
step-based approach
the 4 v's
volume/variety combinations
mass customisation
high volume/variety
product
new product development
double diamond design process
QFD matrix
Outsourcing
offshoring
near-shoring
on-shoring
risks
eg. distance
Innovation
new ideas, products, services and processes
important for advantage and improvement
holistic approach includes all business functions
management
public services
choice and competition
voice
trust
targets
voluntary
collaborations
creating public value
economic environment
factors
political
economical
analysis
STEEPLE
PEST
labour shortages
immigration alternatves
operations
management
transformation
processes
change
strategic advantage
strategy
4 categories of decisions
reconciliation model
6 performance objectives
order-winning
order-qualifying
polar diagrams
focussed operations
Marketing
offerings
focusing
targeting
positioning
segmentation
the mix
4 p's
7 p's
concept
function
process
Raising finance
kinds
traditional
new
cash flow importance
oversees trade
barriers
non-tariffs
intellectual property
tariff's
mission, vision, values