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Learning Challenges (Leadership Development (Influence (Appropriate Use Of…
Learning Challenges
Leadership Development
1.Time Management
Missions/Goals/Manage "A" Priorities( 17 min)
Eliminating TIme Wasters (22 min)
Schedule Smart (6 min)
Finding Hidden Time(12 min)
Maximizing Productivity (22min)
Project Management
Intro to Project Management(21 min)
Project Definition (18 min)
Project Planning ( 28 min)
Project Implementation(23 min)
Project Closure( 14 min)
Change Management
Understanding Change(13 min)
Initiating and Leading Change (13 min)
Four Stages Of Change Transition( 11 min)
Communicating during Change Transition (14 min)
Leading Non-Stop Change(12 min)
Coaching and Mentoring
Getting the Right Help(15 min)
Mentoring Peers ( 16 min)
Coaching Peers ( 14 min)
Self-Coaching (13 min)
Giving and Receiving Feedback (15 min)
Expertise/Employee Retention
Leadership Expertise (9 min)
Confidence in any situation (14 min)
Leadership Credibility (13 min)
Hiring the Right Talent ( 15 min)
Retaining the right talent ( 15 min)
Career Development
Overcoming Workplace Barriers ( 16 min)
Assertiveness ( 16 min)
Meeting Skills ( 14 min)
Conflict Management ( 15 min )
Moving up the ladder ( 11 min)
Problem Solving
Early Problem Recognition ( 13 min)
Four Stages of Creative Problem Solving ( 15 min)
Defining/Analyzing Problems Accurately ( 13 min )
Confident Decision Making ( 15 min )
Crisis Resolution ( 12 min )
Influence
Appropriate Use Of Power ( 16 min )
Six Influence Techniques ( 15 min )
Getting Others to Follow Your Lead ( 13 min )
Win-Win Negotiation ( 13 min )
Credibility : Maximizing your core of Influence ( 17 min )
Preventing Group Thinking ( 10 min )
Ethics
Employee Ethical Responsibilities ( 13 min )
Ethical Dilemma Decision-Making ( 14 min )
Introduction to Ethics ( 15 min )
Ethical Problem Solving ( 11 min )
Leading Ethical Conduct ( 13 min )
Critical Thinking
Introduction to Critical Thinking ( 23 min )
Managing Deception and Fallacies ( 19 min )
Persuasive Arguments ( 20 min )
Checklists for Rational Decisions ( 26 min )
Optimal Understanding Explanations ( 20 min )
Responsible Initiative
Personal Leadership ( 14 min )
Initiative For Responsible Results ( 15 min )
Achieving Results With Others ( 14 min )
Personal Accountability ( 13 min )
Overcoming Obstacles ( 17 min )
Rewards and Recognition
Giving Rewards and Recognition( 20 min )
Self-Appreciation ( 15 min )
Appreciative Enquiry ( 17 min )
Customer Appreciation ( 9 min )
Empowered Compliments ( 14 min )
Customer Service Cycle Management
First Impressions
Greeting/Introductions ( 16 min )
Customer Courtesy ( 14 min )
Professional Image/Clothing ( 21 min )
Word Choices ( 9 Min)
Telephone Skills ( 9 min )
Building Rapport
Business Ettiquette/Customer Care ( 20 min )
Instant Rapport ( 13 min )
Building Trust & Respect ( 17 min )
Confidence In Any Situation ( 14 min )
Building Positive Relationships ( 16 min )
Questioning
Information Gathering ( 13 min )
Pinpointing Needs ( 6 min )
Self-Service Questions (12 min )
Open Ended Questions ( 14 min )
Controlling The Conversation ( 14 min )
Listening
Authentic Listening ( 11 min )
Increasing Concentration ( 23 min )
Developing Curiosity ( 19 min )
Improving Clarity ( 8 min )
Critical Listening ( 19 min )
Problem Solving
Early Problem Recognition ( 13 min )
Four Stages Of Creative Problem Solving ( 15 min )
Defining Problems Accurately ( 13 min )
Confident Decision Making ( 15 min )
Crisis Resolution ( 12 min )
Difficult Situations
Difficult Customers ( 8 min )
Calming Upset/Irritated Customers ( 7 min )
Call Escalation ( 6 min )
Handling Complaints ( 7 min )
Delivering Bad News ( 7 min )
Follow - Through
Upselling Opportunities ( 15 min )
Preventing Buyer's Remorse
Email Ettiquette Follow Through ( 21 min )
Customer Feedback and Satisfaction Surveys ( 11 min )
Keeping Customers For Life ( 8 Min )
Project Management
Intro to Project Management ( 21 min )
Project Definition ( 18 min )
Project Planning ( 28 min )
Project Implementation ( 23 min )
Project Closure ( 14 min )
Customer Service Self Management
Product/Procedure Knowledge
Product & Procedural Knowledge ( 9 min )
Competitive Knowledge ( 9 min )
Building Credibility ( 10 min )
Developing Expertise ( 9 min )
Industry Trend Resource ( 11 min )
Time Management
Service Effectiveness ( 17 min )
Service Efficiency ( 22 min )
Service Scheduling Smarts ( 6 min )
Finding Hidden Service Time ( 12 min )
Maximizing Service Productivity ( 22 min )
Giving & Getting Help
Getting the Right Help ( 15 min )
Mentoring Peers ( 16 min )
Coaching Peers ( 14 min )
Customer Experience Management ( 13 min )
Managing Customer Expectations ( 15 min )
Responsible Initiative
Personal Leadership ( 14 min )
Initiative For Responsible Results ( 15 min )
Achieving Results With Others ( 14 min )
Personal Accountability ( 13 min )
Overcoming Obstacles ( 17 min )
Service Attitude
Positive Attitude ( 14 min )
Character/Integrity ( 9 min )
Service Mistakes ( 12 min )
Equal Respect ( 9 min )
Service Resiliency ( 9 min )
Stress Management
Stress For Success ( 12 min )
Stress Management Techniques ( 14 min )
Resiliency ( 13 min )
Balancing Home and Career ( 11 min )
Preventing Job Burnout ( 15 min )
Rewards/Recognition
Giving Rewards & Recognition ( 20 min )
Self-Appreciation ( 15 min )
Appreciative Enquiry ( 17 min )
Customer Appreciation ( 9 min )
Empowered Compliments ( 14 min )
Critical Thinking
Introduction to Critical Thinking ( 23 min )
Managing Deception & Fallacies ( 19 min )
Persuasive Arguments ( 20 min )
Checklists for Rational Decisions ( 26 min )
Optimal Understanding Explanations ( 20 min )
Sales Cycle Management
Prospecting
Psychology Of Prospecting ( 27 min )
Prospecting Of Campaigns ( 26 min )
Telephone/Voice Mail Return ( 15 min )
Warm Call Referral Prospecting ( 14 min )
Dealing with Indifference ( 15 min )
Qualifying
The " Big Five " Qualifiers ( 15 min )
Categorizing/Organizing Leads ( 12 min )
Buying Influencers (27 min )
Sales Funnel Stages for Advancing ( 15 min )
Developing Buyer Interest ( 10 min )
Building Rapport
Greetings & Introductions ( 18 min )
Business Etiquette & Customer Care ( 20 min )
Building Trust & Respect ( 17 min )
Confidence in Any Situation ( 14 min )
Building Positive Relationships ( 16 min )
Questioning
Sales Self Management
Time and Territory Management
Team Building
Onboarding Induction
Practical Coaching and Employee Development
Micro Learning