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3.5 Business systems (Management Information Systems (MIS) (Software and…
3.5 Business systems
Management Information Systems (MIS)
Software and hardware used by managers to obtain information needed for accurate decision-making
Shows areas of improvement
Costly
Shows areas of risk
Inflexible design
Helpdesk
A group of experts that help clients solve their software/hardware issues
Cost of setting up
Useful for assisting clients
Issues with availability
Can improve client satisfaction
Standard Operating Procedures (SOPs)
Leaves and audit log in case of disputes or external investigations
Detailed step-by-step guides to how functions should be carried out within an organisation
Imposing restrictions may lead to inflexible practice and lack of innovation
Needs to be updated to reflect new requirements
Customer Relations Management (CRM)
Shows leads for new customers/services
Holds records of client communications, meetings and documents
Can't detect subtle communication behaviours