Teamwork
406530003 資管三 楊俞萱
Terminology
Task interdependency
Team
achieve a common goal
people with complementary skills
in Health Care
composed of one or more disciplines
Ex: Cross functional teams (CFTs)
clinical
nonclinical
Comparision
*Task forces
*Committees
Tuckman's Model of Team Dynamics
Forming
Performing
Norming
Adjourning
Storming
Comparision
*Tame Problems
*Wicked Problems
difficult to define
[Key features]
Require Teamwork
Focus on a specific agenda
limited lifetime
only one person
representatives of multiple disciplines and areas
Do full-time job
Examine problems
Implement organizational policy decisions
Virtual teams
*[Pros]
*[Cons]
Having communications through e-mail, phone, other technology
Regardless of geography
Less interpersonal conflict
Reduced travel
Communication challenges
intellectual property issues
careful selection of members
Unstable work times
Determining the supervisor
(Not easy?) can be solved
can be defined
not easily resolved
(In HC: multiple layers of issues) sometimes can never be truly solved
no stopping rule
Solutions: good-or-bad (but no immediate,no ultimate)
unique one
all solutions: one-shot operation
Good Managers
roles
mentoring
guiding
Coaching
observing from a new perspective : yours
Forms
Different tasks/timeframes, different team structures
Long-term team
Short-term team
task forces
committees
virtual teams
CFTs
*Question
To assess your team member, does this person....
*Question
When you are assigned to a team...
Myers-Briggs Type Indicator (MBTI)
Long-questionnaire
understanding members’ differences
four-by-four grid
paper-and-pencil personality inventory
Teamwork System : TeamSTEPPS (for HC)
[Key features]
Unsuccessful teams
Successful teams
powerful solution
evidence-based
ready-to-use materials , training curriculum
Developing in collaboration
[Team Process]
Leader
Members
Critical Elements
Conflict Management
Problem solving
Research
Voting
Third-party mediation
Bargaining