Teamwork

406530003 資管三 楊俞萱

Terminology

Task interdependency

Team

achieve a common goal

people with complementary skills

in Health Care

composed of one or more disciplines

Ex: Cross functional teams (CFTs)

clinical

nonclinical

Comparision

*Task forces

*Committees

Tuckman's Model of Team Dynamics

Forming

Performing

Norming

Adjourning

Storming

Comparision

*Tame Problems

*Wicked Problems

difficult to define

[Key features]

Require Teamwork

Focus on a specific agenda

limited lifetime

only one person

representatives of multiple disciplines and areas

Do full-time job

Examine problems

Implement organizational policy decisions

Virtual teams

*[Pros]

*[Cons]

Having communications through e-mail, phone, other technology

Regardless of geography

Less interpersonal conflict

Reduced travel

Communication challenges

intellectual property issues

careful selection of members

Unstable work times

Determining the supervisor

(Not easy?) can be solved

can be defined

not easily resolved

(In HC: multiple layers of issues) sometimes can never be truly solved

no stopping rule

Solutions: good-or-bad (but no immediate,no ultimate)

unique one

all solutions: one-shot operation

Good Managers

roles

mentoring

guiding

Coaching

observing from a new perspective : yours

Forms

Different tasks/timeframes, different team structures

Long-term team

Short-term team

task forces

committees

virtual teams

CFTs

*Question

To assess your team member, does this person....

*Question

When you are assigned to a team...

Myers-Briggs Type Indicator (MBTI)

Long-questionnaire

understanding members’ differences

four-by-four grid

paper-and-pencil personality inventory

Teamwork System : TeamSTEPPS (for HC)

[Key features]

Unsuccessful teams

Successful teams

powerful solution

evidence-based

ready-to-use materials , training curriculum

Developing in collaboration

[Team Process]

Leader

Members

Critical Elements

Conflict Management

Problem solving

Research

Voting

Third-party mediation

Bargaining