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Sportscare Physio Customer Journey Map (Referral (Staff, Client, Doctor…
Sportscare Physio Customer Journey Map
Walk in/POS
Website
Website
Referral
Staff
Client
Doctor
Referral Form
Ad
Search
Social
Sponsorship/Club Affiliation
Phone
Phone
1800 number
Direct line
IVR
Locations
Reception
Triage Needs Assessment
Time
Date
Physio
Urgent?
Alternate location
New patient information form
2 more items...
Email weblink
2 more items...
Reminder email
1 more item...
Location
Arrive at reception
New patient form follow up
1 more item...
Social Media