Selecting a Knowledge Management System (KMS) (Factors to consider…
Selecting a Knowledge Management System (KMS)
What is a KMS?
"KMSs are systematic approaches to managing organizational knowledge through ICT" (Greco, Grimaldi, & Hanandi, 2013, 2).
Document management systems
Content management systems
What is the best system?
"It is generally accepted that there is no 'one size fits all' solution to the use of technology to support of KM in organizations" (Grimaldi & Rippa, 2011, 48).
"There are no proven reliable metric model[s] and metric database to estimate and report the worth of the knowledge being shared and also the worth of KM Systems (Subramanian, Geetha, Mehata, & Hussain, 2012, 17).
"A single set of tools for KM cannot be mandated because every library and its employees will need to decide for themselves which tools and technologies they find easy to use and useful to their current needs" (Agarwal & Islam, 2014, 324).
"It is of the utmost importance to delineate all the necessary business processes as the first step by selecting those KMS criteria which could lead to the successful implementation of the system" (Greco, Grimaldi & Hanandi, 2013, 2).
Be clear on the organization's mission and goals.
Identify the problems/issues.
Factors to consider
"Technology is needed to support people's needs, and not the other way round" (Agarwal & Islam, 2014, 324).