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CMS related error/ queries (Sure , I ca help you with this. (Q1. Please…
CMS related error/ queries
Sure , I ca help you with this.
Q1. Please select the option most relevant to your problem
CMS Supervisor stuck at Initializing / loading OR is freezing
Name not defines in directory
Getting error - Another session on server with same Login ID
Unable to see / download Reports
CMS Supervisor is showing dashes
AUX codes not updating
CMS Distribution list related issues/ requests
CMS loosing connection consistently
Unable to clear CMS cache
Server Info blank in CMS
Not receiving Skill calls
Not showing agent(s)
Other Issues
Tag:Issue Type
Type: Selection
CMS Supervisor stuck at Initializing ,loading OR is freezing / CMS Supervisor is showing dashes / Unable to clear CMS cache / Server Info blank in CMS / Server Info blank in CMS
Q2.. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q3. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q4. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q5. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
Issue Details:
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Name not defined in directory / Not showing agent(s) / Getting error - Another session on server with same Login ID
Q2. Please provide the user name / user id that you are having issues with
Tag:User ID/ Username
Type: Text Input
Q3. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q4. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
User ID/ Username
Issue Details:
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
AUX codes not updating
Q2. Please provide the AUX Codes that you are having issues with?
Tag: AUX Codes
Type: Text Input
Q3. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q4. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
User ID/ Username
Issue Details:
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
CMS Distribution list related issues/ requests
Q2 What would you like to do.?
Report a Issue related to CMS Distribution List
Make Request to Add Meber in CMS Distribution List
Make Request to Remove Meber from Distribution list.
Others
Tag: Action
Type: Selection
Option 1 , Option 4
Q3. Please provide the name of Distribution list.
Tag: CMS DL Name
Type: Text Input
Q4.. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q5. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q6. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q7. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
Action
CMS DL Name
Issue Details:
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Q4. Please provide the name of the members (separated by comma)
Member Name(s):
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
Action
CMS DL Name
Member name(s):
Issue Duration:
Contact No.
Email ID:
1 more item...
Option 2, 3
Not receiving Skill calls
Q2. Please provide the names of the skills you are having issues with?
Tag:Skill Names
Type: Text Input
Q3. Is there a employee that you would like us to mirror the skills with. If yes , please enter the name , else click on Submit.
Tag: Mirror username/ userid
Type: Text Input
Mandatory ; No
Q3. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q4. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
Skill Names:
Mirror username/ user id
Issue Details
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Other Issues
Q2. Please provide the name of Distribution list
Tag: CMD DL Name
Type: Text Input
Mandatory: No
Q3. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q4. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type
CMS DL Name
Issue Details
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Unable to see / download Reports
Q2. Please provide the name of reports you are having issues with?
Tag: Report Name
Type: text Input
Q3. Please provide details of the issue you are facing.
Tag: Issue Details
Type: Text Input
Q4. How long you have been facing this issue.
Tag:Issue Duration
Type: Text Input
Q5. Please provide me your contact information
Tag: Contact No.
Type: Prefilled contact no.
Q6. Please provide me your Email address
Tag: Email ID
Type: Prefilled Email ID
Thanks , here are the details of your ticket:
Issue Type:
Reports Name:
Issue Details:
Issue Duration:
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.