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Introduction to Operations Management (Transformation Change…
Introduction to Operations Management
Input - output - transformation Model
PROCESSES
Process Flow
Work-in-progress
Process Design
Planning & Scheduling
Progressing & Control
System Improvement
OUTPUT
Product & Services
Customer Satisfaction
Unit Cost (Profitavility)
Environmental Impact
INPUT
Facilities
Equipment
Staff
Customers
Suppliers
Transport
Materials
Energy
Information
Types of Transformation Process
Material Processing
Manufacturing Operations
Mining Operations
Logistic Operations
Shipping
Trucking
Warehousing
Postal Services
Retails Operations (Customer Service Operations)
Information Processing
Banking
Accountancy
News Services
Telecommunications
Research Organisations
Customer Processing
Hospital
Hotel
Hair dresser
Theme Park
Transformation Change
Physical Transformation
Preparing Food
Machining of metal
Mixing of Chemicals
Information Transformetion
Transforming Data
Company Reports
Research Projects
Recording Booking Data
Possession Transformation
Possession of Goods
Retail
Data Sharing
conveyancing and buying property
Location Transformation
Logistic Processes
Customer Transport Service
Storage Transformation
Inventory stored in warehouses
People - Waiting Rooms
Data - servers
Physiological / Psychological Transformation
Surgery
Counciliing
Scary Ride - Theme Park
Spa Hotel / Wellbeing
Operations Managers
Organising the input resources
Managing the Outputs
Managing the Proceses
Design Process
Product / Service Design
Layout & Flow
Planning & Control
Workforce Planning
Shift Patterns
Work Allocation
Scheduling of orders
Capacity Plans
Stock Control
Error Collection
Quality planning & Control
Improvement
New Product introduction
Continuous Improvement
Lean Thinking
Team Based Quality Improvement
Hayes & Wheelwright 4 Stage Model
Internally Neutral
Externally Neutral
Internally Supportive
Externally Supportive