Issue with Office 365 (Word, PowerPoint, Excel, Outlook, etc) application not opening?

Sure , I can help with this.

  1. Verify if there is a task running in the background
    • Open Task Manager by right-clicking on the time in your Start bar and selecting Task Manger
    • Select the Performance tab
    • See if the application you are having an issue with is listed. If it is, highlight it by selecting it, right-click and select end task.
    • Select the Details tab.
    • See if the application you are having an issue with is listed. If it is, highlight it by selecting it, right-click and select end task.
    • Close task manager and try to open the application again.
    • If the issue still ongoing, shut down your pc, reboot it and move on to the next troubleshooting step.

Did this resolve your issue?

Yes

Follow normal process (close ticket and offer further assistance)

No

  1. Verify if the issue is with one file or multiple
    • Open the application and try to open 1 file and see if it crashes
    • Open and close a few more files
    • If the application only crashed for 1 file, the issue is with the file. I can help you look into this further. Just ask me about, "Issue with a file causing Office 365 (Word, PowerPoint, Excel etc) app to crash?" Once complete, test your Office 365 application.

Did this resolve your issue?

Yes

Follow normal process (close ticket and offer further assistance)

No

  1. Open application in safe mode to Check if issue is being caused by an addin
    • Click the Start button
    • Type Appname /safe (example: PowerPoint /safe)
    • Please follow the steps that caused the application to crash initially
    • If the application doesn't crash, your issue is due to an addin. Please ask me about "Issue with Office 365 (Word, PowerPoint, Excel etc) App crashing due to Add-in?"

Did this resolve your issue?

No

Yes

Follow normal process (close ticket and offer further assistance)

Q1. Please select the Office version


Selections: Student Office 365 / Faculty Email Protal / Others


Tag: Office Version
Type: Selection


Q2. Please provide Issue Details


Tag: Issue Details
Type: Text Entry
Mandatory : Yes'


Q3. Please provide your contact details.


Tag: Contact No.
Type: Pre-filled contact no.


Q4. Please provide your Email ID


Tag: Email ID
Type: Pre-filled email id

Thanks , here are the details of your ticket:


Office Version:
Issue Details:
Contact No:
Email ID:

Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.