Please enable JavaScript.
Coggle requires JavaScript to display documents.
Knowledge Retention and Enterprise Content Management (Content Access…
Knowledge Retention and Enterprise Content Management
Analytics Technology
Popularity Lists
"[Popularity lists] tend to create feedback loops that multiply the popularity of certain links and, in the extreme, create a winner-take-all phenomenon" (Byrne, 2007)
Useful tool when used responsibly for showing where user interaction is occurring
Page Tagging
Easy to analyze once properly set up
Difficult to change after implementation
"Page tags are either metatags or JavaScript snippets (or both) that collect visitor data and write it into a database, typically in conjunction with placing and reading cookies" (Byrne, 2007)
Content Management
Analytics Feedback
Visitors and interactions
"Web analysts know that gross visitor numbers often mean little. They look instead for key performances indicators, like new visitors or transactions" (Byrne, 2007)
Knowledge-Based Content Management
"The objective of [Knowledge-Based Content Management] systems is to support and manage content objects that can be assembled into different information products of knowledge objects" (Le Dinh, Rickenberg, Fill, & Breitner, 2015)
Organizes and manages Knowledge Objects in order to improve real world situations
Content Access
User Access
focuses on user experience
interfaces users with the resources they seek
System Access
behind-the-scenes system for organizing information
assembles, curates, and assists in the dissemination of information
Network View
"The network view concerns the way an organization and its partners collaborate in a network via their knowledge objects" (Le Dinh, Rickenberg, Fill, & Breitner, 2015)
integration and transmission of information