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reading 15 (layout choice (functional (hospitals (flexible, complex,…

- - - - flexible
      - complex
      - grouped specialisms
      - slow
  - - - efficient
      - low flexibility
  - - - fixed position
        
        construction
      - field service
        
        boiler repair
  - - - extra flow
      - extra flexibility
- - - - sequenced
      - specialised areas
  - - - equipment
        
        how much
      - people
        
        how many
        
        who does the work
      - job design
      - knowledge
        
        of tasks
        
        good forecasts
  - - - 5 kinds
        
        manufacturing
      - 3 kinds
        
        services
  - - - objectives
        
        performance
      - drivers
        
        variety
        
        volume
- - - - outputs same throughout
    - - more complex
- - - - average
        
        volume
        
        variety
        
        e.g. clothing
    - - autonomous
        
        tech-focussed
      - high volume
    - - volume
        
        low
      - tailored
        
        e.g. estates
    - - automated
        
        24/7
      - non-varied
        
        paper making
    - - time-consuming
      - large scale
      - complex
      - large team
        
        multidisciplinary
  - - - low-volume
      - customised
    - - some choice
      - medium volume
    - - little variation
      - high volume
      - airport security