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CHECK-IN PROCEDURE (LUGGAGE SERVICE (INTRODUCE THE GUEST TO THE RECEPTION…

- - - - DOES SHE/HE HAVE A RESERVATION?
        
        YES
        
        ENQUIRE THE GUEST FIRST AND LAST NAMES AND ID DOCUMENT
        
        GUEST INFORMATION REGISTRATION
        
        GUEST CREDIT CARD REGISTRATION
        
        PRINT REGISTRATION CARD TO THE GUEST AND SIGNATURE
        
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        NO
        
        ASK HIM/HER THE ROOM DESIRED
        
        CHECK AVAILABILITY FOR THAT ROOM TYPE
        
        THERE IS AVAILABLE ROOM
        
        INFORM THE GUEST ABOUT CONDITIONS, PRICES...
        
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        THERE IS NO AVAILABLE ROOM
        
        APOLOGIZE TO THE GUEST AND OFFER HIM/HER THE POSSIBILITY OF RESERVING ANOTHER DAY OR RECOMMEND HIM/HER ANOTHER HOTEL
        
        1 more item...