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Improvement (PI Program (Reactive, Planned, Aligned to PMP, Data driven,…
Improvement
PI Program
Reactive
Planned
Aligned to PMP
Data driven
Identify all processes
Promapp
Current state
AS IS:TO BE
End-to-end
Process Ownership/Expert
Clearly defined
Process approval/publish
Procedure depository (How)
Measures
Data dashboard
Act on the system
Reporting
SLA/KPI
Training
Process work
Promapp workshops
PI Toolkit
PI workshops
Process Automation
Online forms
RPA bots
Utilise technology to realise efficiencies/cost savings
Strategy/Plan
Strategy/Vision
Policy Manual (What)
Link to SCP
Voice of the customer
Aspirational outcomes
Methodologies
Lean (Check, Plan, Do)
Six Sigma (DMAIC)
Innovation
Change that adds value
Culture check
System upgrade
Project Management Plan
map current state
process improvement
Identify program
CRMs
Communication
Engagement/involvement
Module Champions
Culture
Change Management Plan
Business Improvement
System Upgrade PMP