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Chap 14 (Listening (Guidelines for Effective Listening (Determine The…
Chap 14
Listening
Hearing versus Listening
The Listening Process
Hearing
Filtering
Interpreting
Responding
Remembering
Guidelines for
Effective Listening
Concentrate on The Message
Determine The Purpose
of The Message
Cautious Listening
Skimming
Scanning
Keep an Open Mind
Provide Feedback
Minimize Note Taking
Analyze The Total Message
Do Not Talk or Interrupt
Barriers to Listening
Physical Distractions
Mental Distractions
Health Concerns
Nonverbal Distractions
Inappropriate Timing
Inefective Speech Characteristics
Advantages of Effective Listening
Nonverbal
Communication
The Importance of
Nonverbal Communication
Types of Nonverbal Communication
Physical Apperance
Body Language
Space
Time