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CHECK-IN PROCEDURE (LUGGAGE SERVICE (INTRODUCE THE GUEST TO THE RECEPTION…

- - - - DOES HE/SHE HAS A RESERVATION?
        
        YES
        
        ENQUIRE THE GUEST FIRST AND LAST NAME AND ID DOCUMENT
        
        CHECK RESERVATION DATA AND PRINT REGISTRATION CARD
        
        DELIVER REGISTRATION CARD TO THE GUEST TO VERIFY DATA AND SIGN
        
        GUEST AGREES WITH DATA
        
        2 more items...
        
        GUEST DOES NOT AGREE WITH DATA
        
        1 more item...
        
        NO
        
        ASK HIM/HER THE ROOM TYPE DESIRED
        
        CHECK AVAILABILITY FOR THAT ROOM TYPE
        
        THERE IS AVAILABILITY
        
        INFORM THE GUEST ABOUT THE CONDITIONS, PRICES...
        
        2 more items...
        
        THERE IS NOT AVAILABILITY
        
        APOLOGIZE TO THE GUEST AND OFFER HIM/HER THE POSSIBILITY OF RESERVING ANOTHER DAY OR RECOMMEND HIM/HER ANOTHER HOTEL
        
        1 more item...