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What will prevent us meeting our target KPIs, within the Flex budget,…
What will prevent us meeting our target KPIs, within the Flex budget, throughout Peak?
Measurement and data
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A differernt WMS would provide some improvement including operational reporting in real time, althoough not contractual KPI reporting
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Lack of timely, granular data limits our ability to push towards new customer service propositions based on finer tolerances
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Methods
Flow of is not optimal
7 in and out doors are in fixed position
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Picking seems to be over-producing, creating blocks in marshalling areas. Ready to Pack has to be on a ratio of 1.5 to Pack, to stay efficient
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There are derivatives of packing for VIP, etc - often are high priority but 20% of volume. Need to model out
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Consumable materials
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There are multiple materials including labels, etc, required, and these non-box items sometimes run out
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The feed of boxes to the operators may not be optimal - can they select from central pool, etc, rather than have line-by-line inventory? Or Runner ' Repeater / Stranger?
There is currently not a clear rule agreed on who owns ordering and inventory count of consumables between Matches and XPO
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Delivery schedule not aligned with the inventory level, and where it sits
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Given twice-daily deliveries, packaging inventory should sit mainly at vendor
We have implemented lower packaging spec for sale items but not visible in KPI performance . Unclear whether baked in already
Technology / Systems
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We do not have a WMS
Limits functionality around putaway, pick, inventory, and reporting
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We have some legacy devices for picking and putaway. Some contention issues and lack of support for repair or software update
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Inventory
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We may lose stock
Theft due to weak checking, uniform adherence, process
Recent security team were not sufficiently tough or professional. Have changed firm, but guards are the same
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We do not have a screening arch or other equipment. Rely on identifying nervousness. Body scanners used in other XPO facilities
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