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Customer Service Training (While on a call - DO NOT (Eat, Chew Gum, Drink,…
Customer Service Training
Qualities
Patience
Attentiveness
Ability to Read Members
Create a positive impression
Responsibility for members
Using Customers Name
Pleasant Tone
Polite
Smile
Use Positive Language
Negative
"I dont Know"
"No"
"Thats not my Job"
"Thats not my fault"
"Calm Down"
"Thats not my job"
"Call me back"
Positive
"Ill find out"
"I understand your frustrations"
"I'll try my best"
"I'm sorry"
"I will call you back"
What is Customer Service
Specialists who constantly deal with customers. They need certain skills to help them answer customers demands
While on a call - DO NOT
Eat
Chew Gum
Drink
Deviate from the call
Be Rude
Have the member on hold for a long period of time