Chapter 8 : Managing Conflict in Interpersonal Relationships (Vocabulary…
Chapter 8 : Managing Conflict in Interpersonal Relationships
Communication Climates in Interpersonal Relationships
some communication climates are fair and warm, whereas others are stormy and cold
Approaches to Conflict
pursuing our own goals and agendas and empathizing with other people
Understanding Interpersonal Conflict
many people think that the existence of conflict means that there's little chance for a happy relationships with others
Managing Interpersonal Conflicts
it's helpful to understand how conflicts operate, but awareness alone isn't enough
- The inability or unwillingness to express one's thoughts or feelings.
- A message that expresses the social relationship between two or more individuals.
- A reciprocal pattern of communication in which messages, either confirming or disconfirming, between two or more communicators reinforce one another.
- Protecting oneself by counterattacking the other person.
win-lose problem solving
- An approach to conflict resolution in which one party reaches his or her goal at the expense of the other.
- An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
- solving An approach to conflict resolution in which the parties work together to satisfy all their goals.
Giving a person behind me a dirty look because they are walking to close to me
Telling my mom that I'm happy to be at her company Christmas party
When working and a annoying person from school shows up at your job and you're trying to get them to leave
The cops saying to follow the law or you will go to jail
If your guests are staying too long, it's probably kinder to yawn and hint about your big day tomorrow than to bluntly ask them to leave.
"Stop misbehaving, or I'll send you to your room."
You may be upset for months because a friendly neighbor's loud music keeps you from getting to sleep at night.
Brene was trying to engage Steve in a confirming exchange when she told him she was glad to be there with him.
The win-lose and win-win problem solving was surprising and very interesting to me because I never thought of situations like that and how people communicated over it
Nothing really bothered me about the reading it was just a little frustrating trying to process all of the types of way you could communicate through the approaches of conflict
I wanted to find out more about managing interpersonal conflicts because I wasn't too sure about the understanding of it,