HSBC💰💳 (How does the change cause the business to change it's…
How does the change cause the business to change it's objective?
( Helen )
Two among eight of the strategic priorities included: "Improve our customer service" and "Simplify the organisation and invest in future skills"
HSBC has been heavily accused of due to the three problems caused.
By adding objectives to improve customer service and employees, HSBC hopes to regain the public's trust
2019 Interim Report
HSBC boasted 'In our eight scale markets, we achieved a top three ranking and/or improved by two ranks in customer satisfaction'.
They also wrote 'We are on track with our commitment to reach 30% women in senior leadership roles, de ned as positions within HSBC’s global career bands'
The number of contractors at 30 June 2019 was 9,647, a decrease of 1,207 from 31 December 2018.
Changes / Problems
: ( Helen )
2018 Nov: HSBC Mobile Banking App Failed for around 6 hours.
2019 Jan: HSBC gender pay gap increased to 61%, being UK's most unequal bank
2019 Oct: Crises such as Brexit, US-China Trade War and social unrest in Hong Kong may have been contributing to HSBC having it's profit fall 18%
( Louisa )
Uncertainty arising from Brexit, the US-China trade war and ongoing unrest in Hong Kong, profit before tax fell 18% to $4.8bn (£3.8bn) in the three months to September
Strategic Priorities ( Interim Report 2019 )
: Accelerate growth from our Asia franchise; be the leading bank to support the China-led Belt and Road Initiative and the transition to a low-carbon economy
Asia adjusted revenue up 9 per cent, Wealth in Asia, adjusted revenue up 7 per cent, In five out of eight scale markets we gained market shares in loans and/or deposits versus 2017
Strategic Priorities :
Complete the establishment of UK ring-fenced bank and grow market share
6.7 per cent mortgage market share in May 2019 (up 0.6 percentage points versus 2017)
Strategic Priorities :
Gain market share and deliver growth from our international network
international client revenue up 2 per cent
Transaction banking revenue up 6 per cent
Our strategy Holdings plc. (n.d.). Retrieved from
Makortoff, K. (2019, February 20). HSBC mobile banking fails on day MPs launch inquiry into outages. Retrieved from
Makortoff, K. (2019, January 15). UK's most unequal bank: HSBC's gender pay gap grows to 61%. Retrieved from
HSBC. (2019, January 15). HSBC Holdings plc Strategic Report 2017. Retrieved from
HSBC. (n.d.). HSBC Holdings plc Interim Report 2019. Retrieved from