The more users consider knowledge to be personally valuable, the less likely they are to
contribute it to a KP.

The more a user uses a KP personally, the more likely the user is to contribute to the KP.

The more a user feels part of the group using the KP, the more like the user is to contribute to the
KP

The more competitive the organizational culture, the less likely a user is to contribute to a KP

The stronger the social norms for contribution or use created by the organizational culture, the
more likely a user is to use a KP.

Users will be more likely to contribute to a KP if there are group-level performance rewards
than if there are individual-level performance rewards.

The more diverse and tacit the knowledge, the less successful the KP will be in providing
knowledge integration.

The more diverse the needs of users of a KP, the less successful the KP will be in providing
knowledge integration.

Stronger knowledge validation efforts will increase the perceived difficulty of contributing (i.e.,
reduce ease of use) and so decrease contributions.

Contents: knowledge repository,structuring and navigating knowledge

Communication via intranet,extranet,threaded discussions

Customization:discovery service,pushing service to provide filtered delivery of knowledge

Community:member management,Threaded discussion,Availability and scheduling

Connection:Expert directories,finding people,mapping people to knowledge map