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Quality (Steps to focus on Quality (process approach, process interaction,…
Quality
Steps to focus on Quality
process approach
process interaction
involve everyone
continuous improvement
leadership
Fact based desicion making
Focus on customer
mutually beneficial supplier relation ships
Components of quality management
profitablity
cost
conflict resolution
customer satisfaction
productivity
What quality means
no mistakes
higher value
No defects
to achieve quality
strive to reduce errors
use high quality materials
Evaluate the processes