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ROI (User Performance (Task complexity pointing system, % reused, Map…
ROI
User Performance
Task complexity pointing system
% reused
Map creation time
Orphaned topics
Increase Customer Satisfaction
Net Promoter Score
Accidents reduced
Customer Effort Score
Customer Satisfaction Score (CSAT)
Customer Performance
Portal Analytics
Support tickets reduced
Accidents reduced
Support calls reduced
Litigation avoided
Learning and training
Onboarding time
Compliance rate
Increase leads
Reduce Support Cost
Call Support
Number of call deflection
Litigation avoided
Number of lawsuits a year
Support tickets reduced
Number of interactions per ticket
Average first response time
Average resolution time
Reduce Overall Information Development Cost
% reused
Time to create a new manual
Reviewing time
System Performance
Number of assignments
Status of documents
Reduce training and development cost
Onboarding time
Pre and post assessments
Compliance rate