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Module 5 Stakeholders (Key Stakeholders for ITAM Teams (C-Suite,…
Module 5 Stakeholders
Key Stakeholders for ITAM Teams
C-Suite
ServiceDesk/Build
Server Ops
Security
Architects
PMO
Changing Stakeholder behaviour
Carrot
Stick
Escalation
Quid Pro Quo?
Building reputation in isolation
Data
Reporting
Envelope-pushing
Pan-Module elements
Case Study
Examples
Stakeholder Management Resources (spreadsheet)
Stakeholder Engagement is a continuous process
Stakeholder Analysis
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Power
Interest
Relationships
Attitude
What are stakeholders?
Types of Stakeholder
Internal
External
Peer
Superior
Blockers
Allies
How to engage each stakeholder type
Types
Trip Wire: Low Power, Low Interest, Negative Attitude
Time Bomb: High Power, Low Interest, Negative Attitude
Acquaintance: Low Power, Low Interest, Positive Attitude
Sleeping Giant: High Power, Low Interest, Positive Attitude
Irritant: Low Power, High Interest, Negative Attitude
Saboteur: High Power, High Interest, Negative Attitude
Friend: Low Power, High Interest, Positive Attitude
Savior: High Power, High Interest, Positive Attitude
Why are they important?
What do good stakeholder relationships get you?
What happens if you don't have good stakeholder relationships?