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Groups And Teams (Group Performance Factors (Group Composition
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Groups And Teams
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Managing Teams
Understanding Benefits and Costs of TeamsBenefits:
- Enhanced Performance
- improved productivity, quality, customer service
- avoid wasted effort, reduce errors, react better to customers, more output per employee input
- Reduce Costs
- reduce scrap, make fewer errors, file fewer compensation claims, reduce absenteeism and turnover
- members feel like they have stake in the outcomes, want to make contributions as they are valued
- Other Organisational Benefits
- increased innovation, creativity and flexibility
- eliminate redundant layers of bureaucracy and flatten the hierarchy
- ee feel closer and more in touch with top management, more likely to make significant contributions
- Employee Benefits
- provide a sense of self-control, human dignity, identification with work, a sense of self-worth, and self-fulfillment
- freedom to grow and gain respect and dignity by managing themselves, making decisions about work
- better work-life, face less stress at work, make less use of employee assistance programs
Costs
- Cost of Teams
- managers may have frustration and confusion about their new roles as coaches
- ees may feel like their jobs are in jeopardy
- slowness of the process of full team development
- if give up half way, the hardwork is all lost, confidence in mgt may also suffer for a long time, losses in productivity is difficult to recoup
- Performing Effective Performance
:fountain_pen: Top-Management Support
- must decide to form team-based organisation for proper reasons
- is instrumental in communicating reasons to change org.
- has to support change during difficult periods
- need to give verbal encouragement as well as org. support systems (eg. better hiring selection systems)
:fountain_pen: Understanding Time Frames
- planning takes around 8.5 months, the before-team performance level takes more than a year
- cannot expect too much too soon
- performance levels only reach back to normal arnd phase 3
:fountain_pen: Changing Organisational Rewards
- 3 types: Skill-based pay (additional pay needs a set of core skills), Gain-sharing systems (additional pay based on org. performance), Team Bonus Plans (additional pay for the team if they did well)
Teamwork Competencies
- Abilities to look for:
- Conflict Resolution Abilities
- Collaborative problem-solving abilities
- Communication Abilities
- Goal setting and self-management Abilities
- Planning and task coordination Abilities
- Ethical Issues that are important:
- Fair distribution of work
- Fair distribution of blame and credit
- The way they ensure participation, resolve conflict and make decisions
- Avoiding deception and corruption
- Team contract
- written agreement to establish ground rules
- help to reduce conflict and deter free ridership
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