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Airports (Security (regular police patrols (armed and every 15 mins),…
Airports
Time Restraints
Added stress with pressure of take off times
woman rushing to train with suitcase
Long transport time between gate and platform or checkin and boarding
Navigation
hard to find maps
hidden in nooks away from gates
lack of clear signage or indications around leaving station
Security
regular police patrols
armed and every 15 mins
unfriendly staff
intrusive baggage checks
Luggage
missing bags
no place for storage and need constant supervision
children left to watch luggage
Communication
big board displaying train times
lots of people looking up to check
hard to understand signage with no other languages displayed
people arriving from overseas cannot communicate
Waiting
not enough seats
seating are full and occupied with baggage
boredom during long wait periods
looking down at phones or sleeping
Groups
large family groups making longer queues
Family with elderly and children trying to top up opal cards
not accommodating for elderly or small children
