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Data Quality Ready Tenant Descriptors (Requirements for Key Drivers (1),…
Data Quality Ready
Tenant Descriptors
Requirements for
Key Drivers (1)
Customer & Centre Performance PoC
Sales Ready, CRM, Visitor Way-Finding
Other capabilities for consideration ?
see data leads
?
Quality
Assessment (3)
Evaluate &
quantify
challenges from identified sources
Evaluate touch-points, related process and mechanisms for capture/updating (root causes)
Gap Analysis: Current Data vs GOLD
GOLD
Customer Record
Agree GOLD data model that addresses our information needs
Independent of business application
Consensus on data definitions
Improvement
Plan & Priority (4)
Process Improvements
Technology enhancements to enable processes
Existing Data: Agree what to improve, how ,who, when etc
Monitor
& Govern (6)
Progress on existing data
New entries - monitor quality against defined targets
Progress on process improvement & supporting technology
Implementation (5)
Fix existing data as agreed
Process Improvements
Business Application Enhancements