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Chapter 10: Solving Problem in Group and Teams (Vocabulary (Information…
Chapter 10: Solving Problem in Group and Teams
Key Ideas
Group Problem-Solving Strategies and Formats
-groups meet to solve problems and for a wide range of reasons
Approaches and Stage in Problem-Solving
-intense emotions often hammer our problem-solving abilities
Setting the Stage for Problem Solving
all problem-solving tips in the world wont mean much if you don't have a strong team
Overcoming Dangers in Groups Discussion
even with good intentions groups often find themselves unable to reach satisfying decisions
Problem Solving in Group : When and Why
most people are aware of problem-solving techniques available to them.
Vocabulary
Information Overload- The decline in efficiency that occurs when the rate of complexity of material is too great to manage.
Information Underload- The decline in efficiency that occurs when there is a shortage of the information necessary to operate effectively.
Groupthink- A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision.
Panel Discussion- A discussion format in which participants consider a topic more or less conversationally, without formal procedural rules. Panel discussions may be facilitated by a moderator.
Forum- A discussion format in which audience members are invited to add their comments to those of the official discussants.
Problem census- A technique used to equalize participation in groups when the goal is to identify important issues or problems. Members first put ideas on cards, which are then compiled by a leader to generate a comprehensive statement of the issue or problem.
Focus group- A procedure used in market research by sponsoring organizations to survey potential users or the public at large regarding a new product or idea
Reinforcement stage- When group members endorse the decision they have made.
Dialogue- A process in which people let go of the notion that their ideas are more correct or superior to others' and instead seek to understand an issue from many different perspectives
Symposium- A discussion format in which participants divide the topic in a manner that allows each member to deliver in-depth information without interruption.
Life Examples
My team breaking up into two groups to understand the plays
My basketball supports other to finish the running on time
Talking to my mom in private about why she yelled at me, instead out in the grocery store
Book Examples
Breakout Group : number of members it too large for effective discussion
John Dewey method of problem solving
Group norms encourage high performance, quality, success and innovation
Employers give teamwork skills among the top 10 most desired skills
"Why rock the boat if I'm the only dissenter?" members think. "And if everybody else feels the same way, they're probably right."