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Chapter 9 : Communicating in Groups and Teams (Vocabulary (Norms - shared…
Chapter 9 : Communicating in Groups and Teams
Key Ideas
Characteristics of Groups and Teams
groups and teams have guidelines that govern members' behavior
Leadership and Communication
reflect skill and awareness that people can build, rather than innate qualities with which they are born
Goals of Groups and Their Members
the outcomes you seek to accomplish together
Followership and Communication
good followers are indispensable
The Nature of Groups and Teams
change occurs when people work together
Life Examples
If my nephew doesn't clean up his toys then he won't be allowed to watch TV
My cousins and I trying to figure out who is going to ask my mom to spend the night
Making a goal with myself to do my best work in the group
Putting the attention on the weather instead of talking about the loss m team and I just took
Working in the groups in Communications class
Book Examples
If you don't do the chores, you don't get your allowance
A group of employees who are unhappy might urge one person to approach the boss.
"If one or two animals stray, you go out and draw them back to the flock. That's an important lesson in politics."
Mandela traveled with a group for many miles on foot
Cracking a joke to lighten up the mood
Vocabulary
Norms
- shared values, beliefs, behaviors and procedures that governed a group's operations
Roles
- the patterns of behavior expected of group members
Nominal leader
- identified by title as the leader of a group
Rules
- officially stated guidelines that governs group functions and members behavior
hidden agendas
- goals that group members are unwillingly to reveal
Sociogram
- a graphic representations of the interaction patterns in a group
formal role
- assigned to a person by group members oe organization, usually establish order
Task Roles
- tasks taken on to help solve a problem
coercive power
- power to influence others by the threat or imposition of unpleasant consequences
Wheel Networks
- gate keepers regulate the floe of information from all other members