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Knowledge-Worker Productivity: The biggest challange-Peter Drucker…
Knowledge-Worker Productivity: The biggest challange-Peter Drucker
20th Century=Increase manual work productivity
21st Century- Increase knowledge work
Autonomy
Symbiotic Relationship
High Turnover= Costly
Ford Motor Company
Knowledge workers own means of production
Mobile
Knowledge Work as a system
U.S. Caterpillar Company
Service
Orthopedic Surgeons
6 Factors
What is the task
Asset not a cost
Innovation
Learning
Quality as important as quantity
Assets must be made grow (knowledge workers)
These factors are opposite of manual workers
Manual worker= a cost