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Operations Strategy (Performance objectives (Flexibility (Examples…

- - - - concentrating expertise in a small number of locations
        
        involvement of workforce in quality improvement
      - selecting suppliers on quality over price
      - focus on training and skills development
      - investing in technology that improves quality
      - additional quality control steps
  - - - location near to customer base
      - developing agile supply chains
      - removing stages of a process
      - having spare capacity to maintain availability
      - using airfreight as opposed to shipping
  - - - produce more than one type of product
    - - cope with different customer need or products at the same time
    - - ability to adjust volume of production as required
    - - smaller more flexible machines
      - less tech, more reliant on people
      - wider range of suppliers
      - spare capacity
      - modular product design
  - - - globally spread locations to reduce logisitics emmmissions
      - sustainable supply chains
        
        using recyclable materials
      - employment contracts that reflect social sustainability
      - assisting in the development of local infrastructure
  - - - appeal increase directly inline with performance
    - - minimum standard to hit, but once hit additional standard is irrelevant
    - - Out of town retail locations to reduce cost
      - automation to reduce labour
      - lea / stockless production to reduce inventory costs
      - Self service operations reducing labour
      - outsourcing of non-core operations
  - - - delivery promises
- - - - different segments value different strengths differently
- - - - wholesale / retail
    - - ie - fast track shipping
    - - prototype production set away from regular manufacturing
    - - ie Healthcare (X-ray, ultrasound etc)