Please enable JavaScript.
Coggle requires JavaScript to display documents.
Elicit Requirements using Observation (Why doing it (Users will forget to…
Elicit Requirements
using Observation
Type of Observations
Active
Actively engage with the user by
asking questions to better understand
the described process
Passive:
Observe by only looking at what the user does.
Only after the session, ask clarifcation questions.
Why doing it
Users will forget to mention things during workshops or interviews
Understand how they interact with other systems
Measure interruption and when they abandon the process
Find opportunities for improvements
When to run it
Improve existing
Dynamics 365
Before you implement
Dynamics 365
How to run it
Before the session
Select the
ROLES
and
USERS
Determine the
KEY
processes
you will be focusing on
During the session
Use a
Screen Recording
if the user allows it
Let them know that they are
in control
.
And they can stop the session anytime
After the session
Share your notes with the Users
Share recommendations with your team