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Improvements (Measurement (Why (MAke sure we progressively measure…
Improvements
Measurement
Why
MAke sure we progressively measure progress.
data collection problems
Repeatability
Define targets that are across people and how well you agree within yourself
Reproducibility
How well appraisers agree withitn each other
Resolution
Problem solving
Design thinking
Observe people- empathy map - slow down and
braibstrom wild ideas (brick)
Change management
4ps exercise
ADKAR model
Communication
Resistance management
main causes
mitigating factors for resistance
what resistance actions and behavior do we see
Behavioral insights
innovators toolkit -
Brene Brown
liberating strutures
nirn.org- assessment evaluation and sustainability | colorado implementation collaboroative
nudge
ecocycle plannig
mindtools
think wrong