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Status (Cancelled (Regular cancellations (cancelled – regular – duplicate,…
Status
Cancelled
By Client – will rebook
By Client – service no longer needed
By Client – budget
By Client – Issues with previous/current services
By Client – Pro/Team delay
By Office – Regular & One off cleaning – NO availability
By Office- Partner/pro fault
Day of service – office mistake
By Office – Bad Weather
By Office – No access/Client no show/Poor condition/Water/Electricity
By Office – Payment processing issues
Regular cancellations
cancelled – regular – duplicate
cancelled – regular – service no longer needed
cancelled – regular – skipped
cleaning quality/language issues
cancelled – regular – Financial reasons
Skipped
Regular – frequent reschedules/ no shows/ frequent pro change
Hot lead
Chase now
Chase in future
Callback - not enough info for a price
Callback - website inquiry
Cross Sale Offered
Callback – missed call
Quote after survey
E-mail Lead
No availability for day
Outbound Campaign
Quote after photos
Pictures required
Archived lead
Booked somebody else – forced
Booked somebody else – unknown OR unmatchable price
Booked somebody else – unmatchable price
Cancelled Survey
Uncontactable (no e-mail/phone)
Refused to communicate
Not Willing to pay for a survey
Service no longer needed
Booked somebody else – we had no availability
UK – customer wants free service
Duplicate
Colleague duplicate
System duplicate
Customer calling a different company
Test
Cancelled re-clean
Budget lead
Will not use a professional company
Price too much – unmatchable budget
Price too much – unmatchable price from others
Price too much – unknown budget
Potential lead
Service we don't do
No availability in area
High distance surcharge
Booked
Survey
Complimentary
Inspection