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Using experience to shape a patient centred future (Existing Input…
Using experience to shape a patient centred future
Staff
Team interdependencies
Individual exceptional experiences
Regular day to day experiences
Adequate support?
Adequate training
Adequate resourcing
Team dynamics
Patients, carers and family members
Care assurance
Mechanisms capturing the story (proactive)
Audio recordings
Video recordings
Free form written narrative
Written by staff
Written by patient/carer/family member
Form based feedback
How we use it
Feed into SOP's, policies
Sharing and learning
Supervision
Team meets
Strategic service development planning
Performance reporting
Promotional opportunities
Recruitment and retention
Get to the emotional core of our staff, to help change behaviours
Existing Input channels
Complaints
Datix
CIRG
Significant adverse events
Care assurance
Form based feedback (Mat suite only)
Midwifery opportunities
What
Review recent interactions and pick a useful story
Understand the patient perspective
How
Regularise periodically
Review recent cases
One positive
One negative
Learning from experience
Capturing the good
Capturing the bad stuff
Sharing the learning
Governance
Storage
Disposal
Staff competence