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Conflict (CH18) (Management responses to
the handling conflict…
Conflict (CH18)
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Grievance
A grievance occurs when an individual thinks that they are being wrongly treated by their colleagues or supervisor
Procedures
Step1 The grievance should be carefully explained to the aggrieved individual's immediate boss. Employees have the right to be accompanied
Step2 If the immediate boss cannot solve the matter, or the employee is dissatisfied by the first interview, the case should be referred to the next level of management
Step3 Cases referred to a higher manager should also be reported to the personnel department, for assistance in resolving the problem
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Factors:
- powers and resources are limited
- individuals and teams have their own goals,interest and priorities
- incompatibilities of personality between individuals (which may clash)
- differences of work methods, timescales and working style
Conflict can be
Positive / constructive
- Introduce different solutions to problems
- Define power relationships more clearly
- Encourage creativity
- Focus attention on individual contributions
- Bring emotions out into the open
- Release of hostile feelings
Negative / destructive
- Distract attention from the task
- Polarise views and 'dislocate' the group
- Subvert objectives in favour of secondary goals
- Encourage defensive or 'spoiling' behaviour
- Force the group to disintegrate
- Stimulate emotional, win-lose conflicts