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Week 12 (Employee voice examples (Hyatt (The focus on employee development…
Week 12
Employee voice examples
Google - Transparency
Employee voice in Chinese High Technology
employees voluntarily provide constructive
inputs with the intention to improve
Henley Discussion Paper Series © Tsang and Zhang, June 2018 13 organizational performance and competitiveness
American Express - focus on empowering employees by calling them partners
Southwest Airlines - Sees their purpose as connecting people
Hyatt
The focus on employee development and promoting from within plays a large part in this.
empowering employees
Triggering that inner motivation
employee voice&employee attitudes and behaviours outside the workplace
:
affective states
cognitive states
behaviour states
community engagement
LO2: Employee voice & employee attitudes and behaviours inside the workplace
Cognitive dissonance
inconsistencies between ones beliefs and ones behaviours
Feelings of helplessness, apathy and anger
for those who value self control, lack of voice can lead to anger
perceptions of self-efficiency and self-control
Lack of opportunities for exercising voice can lead to decline in motivation, dissatisfaction, physical and psychological withdrawal
Perceptions of procedural justice
Employee input positively viewed
Severe negative consequences for lack there of
LO4 The law and opportunities for employee voice
While advocating a democratic values for the governance of society, most organisations located within democracies do not advocate the same approach for the governance of themselves.
Increase in institutional shareholders (e.g. investment companies) and concurrent decline of organised labour (e.g. unions) has resulted in declining employee voice
Legislative frameworks that places the interest of shareholders above all the stakeholders on average reduces opportunities for employees voice
Opportunities available for managers to encourage employee voice by citing potential benefits for shareholders in the eyes of the law
Policy makers should consider developing legislation pertaining to organisations that provides flexibility for organisational decision-makers to think beyond shareholders
L01: What is employee voice
Employee Voice influence
Level of unrest and corruption at country level (negative)
Level of peace (positive)
Violence at community level (negative)
Attitudes and behaviours of employees both within and outside the organisation
Modern reality of the Employee Voice
The majority feel unsafe to exercise their voice, even on important concerns such as fraud, sexual harassment, medical negligence, product defects, and safety violations
Employees remain silent due to the belief that their input will be ignored or will not make a tangible difference
As most workplaces are hierarchies limited protection is provided for employees
Providing opportunities for employee’s to exercise their voice through organizational policies and culture should increasingly be considered as part of organisational CSR initiatives
Communication from employees with intent to bring about change