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The Nature of Knowledge Work W7 L1 (Value of Knowledge Work (General…
The Nature of Knowledge Work W7 L1
Manual Work
50 fold increase in productivity
Even biggest companies haven't figured out how to make most money from employees
'Bots' in software can do knowledge work
4th Industrial Revolution
Cyber and physical being connected
Value of Knowledge Work
General Motors 1980
1st full year loss since 1920
Whatsapp
Google
Drucker: Godfather of Management
1970's: 40% of US are Knowledge Workers
Pre-Industrial Society
Agriculture
Nature of Work
Manual to Knowledge
Post-Industrial Society
Info, Knowledge, Creativity, Intellectual Property
Knowledge Workers
Experts in certain area
Solve Problems
Are assets
Drucker's 6 observations
Managing Knowledge Work
Eg. Devil Wears Prada: Andy doesn't understand her task
40% of Jobs Automated in 20 years