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IS and Decision Making; W5 L2 (Gary & Scott Morton: Decision Framework…
IS and Decision Making; W5 L2
Decision Making eg: Car journey
Use IS and experience
Graphical User Interface
EIS
DM Hierarchy of IS
Executive Information System
Decision Support Systems
Transaction Processing Systems
Online Analytical Processing
Rational Decision Making
Effective, Efficient, Ability to implement
Decision Making Complexity
Mintzberg 1971 Lament
Workers have no frame of reference
Online Transaction Processing
Sabre 1964
Gary & Scott Morton: Decision Framework
Management Control
Strategic Planning
Operational Control
Cynefin Framework
Disorder=natural state
Eg. Air France Flight 447
Fishbowl= Frame of reference
Netflix, Tinder etc= Ocean