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(important (booking (rate summary (package 額外付費項目 (USS (upsell) (ex USS…

- - - - 應對
        
        K換成TW
        
        upsell
        
        cancel the condition of "feature"
        
        換同房型給客人
        
        若原客三點前到，要有話術
    - - phisical inventory
        
        實際房型預定狀況
    - - package 額外付費項目
        
        USS (upsell)
        
        ex USS 600
        
        升等加差價$___
      - room revenue 淨值
      - generates
        
        稅金加服務費15.5%
        
        總額 X 1.155
    - - 白金卡要升等
    - - 第二位房價要查:fire:
        
        小孩不影響房價
      - ex 訂房組打錯名字
        
        ex互換姓氏
    - - rate info 整段要付的房帳
      - daily detail
        
        只有房費
      - 改費用要按fixed rate
        
        ex upsell but do not need to change rate
    - - ex 公司合約價
    - - available amount for staying
    - - 房帳用A卡，餐飲用B卡
      - Pre Auth
        
        預授權代號Approval code
        
        愈刷後要寫上
        
        做此動作才能做離線交易:question:
        
        不同筆要用同一代號做交易 :fire:
        
        卡機先案pre auth再過卡
        
        換卡結帳要先取消原卡授權，避免擋住客人消費額度:fire:
    - - 問何時入住 (班機何時到? 會否先去他處才來住 :fire:
        
        讓HK有優先順序好排房
  - - - the reason change room type
    - - features
        
        codition of rooms
        
        away of elvator
        
        remember code :question:
      - out of service (OOS
        
        block rooms
        
        除因工程外，若隔天只一半住宿率可節省人力
        
        不影響可賣房數量
        
        可解開黨防
      - Room Status對應HK status
        
        pick up
        
        設備待維修或煙味等
        
        inspected
        
        OK room
    - - 可叫出此團所有房
      - 成團10↑
  - - - reservation code/ name
    - - charge by his friedn, no credit card
      - will meet GM
    - - cant find it by company if booker doenst enter info
    - - GDS No. Conf/Cxl No. 訂房系統與OPERA訂房代號
        
        告知客人一律是訂房系統代號
      - ETA(estimated arrival time
      - rate
        
        多少錢到多少錢
      - created
        
        訂房製作的日期
      - day use
        
        stay only few hours
      - waitlist
        
        room were full, but guset want room insist in
      - Due
        
        only booking of today called due
  - - - adulit 改0 profile adulit改入住人數
        
        不改0會多收一筆
- - - - opera
  - - - 夜審
    - - 不做任何動作，讓系統去跑
    - - 客人延遲入住，仍保留訂房，