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What are the characteristics of leadership within an attractionpark? (G.…
What are the characteristics of leadership within an attractionpark?
F. Work at attractions
Negative sides of working on attractions
Increase of importance of hospitability on attractions
Positive sides of work on attractions
Technical aspects of attractions
E. Work teams
E1. Work within a team
New member welcomming ablities of a team
Team motivation
Results of a well developed team
Feedback within teams
E2. Team Formation
Different personalities within a team
Different characteristics within a team
G. Hospitality
Training for hospitality
Differences per day in hospitality
Hospitality lies within a person
Training employees to be hospitable
Importance of giving a good example
C. Employee development
C1. Attention
Dividing attention between employees
Importance of personal attention of employees
C2. Development
Employee empowerment
Floormanager empowerment
Employees who have need for further/special development
B. Leadership methods
B2. Job enlargement
Downsides of jobenlargement
Enlarging tasks of employees
B1. Leadership traits
Personal leadership
Characteristics of leadership in an attractionpark
Leadership difficulties
A. Using the capabilities of employees
Employee empowerment
Employee empowerment
Using employee's knowledge
D. Employee engagement
D2. Employee satisfaction enablers
D1. Definition employee engagement