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The Marketing Mix - Pricing (Factors that affect pricing decisions…
The Marketing Mix - Pricing
Key points
Price is the cost of exchange in return for an offering.
Price represents whether it is a viable option to competing offerings
Price can be used as a communication device
Signalling quality, exclusivity or expertise
One of the most readily manipulated elements of the marketing mix
Pricing promotions are used as an incentive to encouraging purchasing behaviour
Creates value for customers
Is the only elements of the marketing mix that generate revenue while all the others are cost
Types of pricing
Cost based pricing
Full/total cost approach
Used to work out how many units would need to be sold at different price levels to cover the full cost (variable and fixed costs) of production, distribution and marketing using break-even analysis
Determines whether it is worthwhile offering a product
-ve if sales fall, prices would need to be raised to compensate and break even which could jeopardise further sales
+ve highlights costs and the price required for initial profit
Direct cost pricing/marginal cost pricing
Only taking account of costs that increase as sales go up
Used in a service offering where capacity would
otherwise be unused
Offer low prices at times in which they would otherwise operate below capacity and receive some revenue to cover direct costs
Good for limited times but fixed costs will have to be covered at some point
Second market discounting
Charging different prices to different markets
Also used when referring to charging different prices in international markets
Cost plus pricing
Adding a percentage for profit to the cost of a product
Called 'mark up pricing'
When it is used by retailers to set a price by adding a ‘mark-up’ or margin to the price they paid for their stock of the product to obtain a profit
+ve perceived to be fair
-ve It does not take account of customer demand or what competitors charge
Competitor based pricing
Where pricing is set in relation to competitors
Many companies prefer to use customer based pricing to differentiate themselves
Going rate
Companies may chose to charge the 'going rate' - a similar price to competitors
When comparing against competitors, Kotler and Armstrong (2016, p. 332) recommend asking the following questions:
What are their [competitors’] current pricing strategies?
How does the company’s market offering compare with competitors’ offerings in terms of customer value?
How strong are current competitors?
If a company’s offering is perceived to offer greater value to customers than its competitors, then a higher price may be charged.
If lower, then a company may have to charge a lower price unless it is able to increase the offering’s perceived value
Competitive bidding
Companies price their services in relation to what they think competitors might charge in their bids
Profit has to be balanced against the chances of winning a bid and information that can be obtained about the price of previously successful bids and about competitors
Customer based pricing
AKA 'customer-value-based pricing’ and ‘market-orientated
pricing’
Involves setting the price of an offering on its value to customers
Types of customer based pricing
Demand pricing
Setting a price based on customers’ willingness to buy a company’s offering at various price options
Good value pricing
Setting a fair price based on a balance of quality against price
This might mean offering budget versions at a lower price, ‘the same quality for less’, or higher-quality versions at a reasonable price
Value-added pricing
Adding features or services to increase the value of an offering to consumers that differentiates it from competitors
Enables a higher price to be charged
Psychological based pricing
Using price to elicit an emotional response
Prestige pricing - signals quality
Odd-even pricing - setting a price that ends in an odd number such as £7.99 rather than £8, to encourage sales
Means value in relation to meeting customer needs has to be considered early before the product is even designed
Determining customer value is difficult
Kotler and Armstrong (2016)
Factors that affect pricing decisions
Negotiating margins
Product line pricing
Political factors
Explicability
Price-quality relationships
Channel member effects/expectations
Costs
Competition
Value perceptions
Marketing strategy
Organisational objectives
Pricing objectives
Buyer’s price perceptions
Legal & regulatory issues
Marketing objectives
Marketing mix
Who in the organisation sets prices
Market demand
The economy
Social concerns
Product mix pricing
When a product is part of a product mix, pricing has to take into account the differing costs, competition and demand among the products and arrive at prices that maximise profit across the overall product mix
Five types of product mix pricing - Kotler & Armstrong (2016)
Product line pricing
Pricing different products in a range based on the level of value each offers to buyers
Optional-product pricing
Offering optional products or accessories alongside the principal product
Captive-product pricing
Associated products needed to use the principal product
By-product pricing
A process of offsetting the cost of a principal product by finding a way to sell by-products incurred in the principal product’s
production
Allows the principal product’s price to be set more competitively
Product bundle pricing
Selling a set of related products in a bundle at a price lower than if purchased individually
Pricing in business markets
Economic value to the customer (EVC)
Important in business markets
Businesses are concerned with saving costs and increasing revenue
Does not mean that businesses will chose the cheapest option in B2B buying
Businesses will prefer the option that provides them best supports them in lowering their own costs or increasing their revenue
EG reducing their operating costs or increasing the reliability of their equipment through superior servicing or warranty
Companies offer a variety of discounts to intermediaries
Trade/functional discounts
A discount offered by a producer for undertaking a particular function eg the provision of storage, transportation, processing, selling and possibly credit
Quantity discounts
One-off or cumulative discounts for buying in large quantities that reduce the discounter’s costs
Cash discounts
Discounts offered to encourage cash payment or payment within a short time period
Seasonal discounts
Discounts offered for buying out of season (similar to second-market pricing)
Allowances
Price reductions for related actions by the buyer that help the allowance-granter to achieve their goals in some way.
Approaches for informing pricing decisions
Grigsby (2015) 4 approaches for informing pricing decisions
General survey
Simplest approach
Asking customers in different segments for feedback on a companies prices or how much they are prepared to pay for it
Customers may say that the price is too high, which provides little insight
Customers may state intentions that do not accurately reflect behaviour
Described as a 'nice to know' but limited in terms of insights to pricing
Van Westendorp survey/price sensitivity analysis
Asking customers questions that assess changes in their
sensitivity to price over time
Information is plotted on a 'price map' allowing a company to identify the levels at which a price is deemed too high or too low
Conjoint analysis
Presents a customer with a scenario and asks them to make a series of choices relating to the product purchase
This approach can be useful in the case of new products for seeing how attributes compare in importance for customer purchasing
It does however artificiality limit its usefulness
Elasticity modelling
Rarely used
It can be helpful for assessing customers' sensitivity to unit price changes
Kotler & Armstrong (2016) - Experimentation
A company may test customers' perceptions of a products' value
Ethical considerations
Some forms of pricing can raise ethical concerns as they may be perceived as discriminating between customers and lacking transparency
Dynamic pricing
Assessing the needs and characteristics of individual buyers and adjusting the price offered accordingly
eg tailoring pricing based on customer data to asses their means and desires
Segmented pricing
Charging different prices for a product or service based on differences in customers, products or locations
Some forms are not controversial eg charging students and senior citizens less
Price discrimination is illegal
Companies cannot charge different prices in an unjustified manner
Concerns about price discrimination under
European competition policy include
Reduced customer welfare
Barriers to trade
Effects on competitors or customers
Super sized pricing
Pricing used to entice consumers into purchasing more than they need by offering a greater quantity at a low unit price
Ethical implications arise when it has negative consequences
eg it can increase the intake of food and lead to health issues
eg can lead to increased waste which is a concern for the environment
Key names in marketing
Dibb et al. (2016)
Kotler & Armstrong (2016)
Jobber & Ellis-Chadwick (2013)