Seek for doctor consultation

download Nightingale

Open APP

Within operating
time?

Proceed to Login ?

NOT to Login

Out of service time

Home page,
read the content

successful login,
without pending consultation ✅

Try triage flow ❓

Invalid password ⛔

user does not exist ⛔

Service down ⛔

successful login
pending consultation
user login, pending consultation NP-7

doctor not yet initialize consultation

doctor already initiated consult

click to edit

click to edit

click to edit

click to edit

click to edit

Forgot password
[Forgot password NP-15]
(https://nightingalepoc.atlassian.net/projects/NP/issues/NP-15)

send reset email with link to reset password ✅

Email does not exist ⛔

Ineligible for consultation
INeligible for consultation NP-11

Eligible for this service

NO Login created

Profile exist?

Upload Photo (Optional)
Triage - Upload Photo NP-22

Proceed to select doctor

Please Refer to
Login APP
User login NP -6

No profile before, proceed to register

registered new user ✅

Verify Phone number
NP-13

Register successful
continue
Register NP -4

Create patient profile
Create patient profile NP-5

login successful

select doctor
by Gender
by language
select doctor NP-12

multiple doctor match

one doctor matched

selection done
continue
select doctor NP-12

save selection
to profile
select doctor NP-12

view estimate
pricing
Price quote NP -14

continue
consultation
price quote NP-14

Previous doctor
selection still valid?


Price quote NP -14

NO

select doctor
by gender
& language
Price quote NP-14

Yes

send consultant
request to doctor

waiting for doctor
to consult

Doctor available?

Not available ❓

Notify customer
no service available
right now
and advise the
operating hour ❓

Yes

Notify to
patient

waiting time to consult

Notification of
doctor start consultation
Consultation notification NP-8

customer get back within 15 mins

Start video
consultation

end video
consultation

wait for
output

notification

consultation
output

medicine
delivery
selection

select delivery

input delivery
address

Payment

payment
successful

Patient can
check medical
documentation

medicine
not able to deliver ❓

medicine
delivered

medicine
instruction

case
closed

in app feedback

follow up
call

Do not pay ❓

no need
medicine

select
self pick up

customer get back after 15 mins ⛔

duplicate email ⛔

invalid field format ⛔

service down ⛔

missing field ⛔

not yet confirm
Retry to send code

password do not match ⛔

Message to alert
patient that doctor
only available
from 9am to 12am ❓


Create profile
successful
Create patient profile NP-5

Code expired
retry to send code

Check Term & conditions
Terms and Conditions NP-9

successful upload

click to edit

fail to upload ⛔

  1. Ask length of symptoms
  1. Add another symptoms
  1. Ask symptom
  1. Add symptoms error ⛔

Accepted

Do not accept

Not match

click to edit

click to edit

click to edit

click to edit

HKID format not correct ⛔

Missing mandatory filed ⛔

Fail to upload photo , re-upload

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