Seek for doctor consultation
download Nightingale
Open APP
Within operating
time?
Proceed to Login ?
NOT to Login
Out of service time
Home page,
read the content
Login App
User login NP -6
successful login,
without pending consultation ✅
Try triage flow ❓
Invalid password ⛔
user does not exist ⛔
Service down ⛔
successful login
pending consultation
user login, pending consultation NP-7
- ✅
doctor not yet initialize consultation
doctor already initiated consult
click to edit
click to edit
click to edit
click to edit
click to edit
Forgot password
[Forgot password NP-15]
(https://nightingalepoc.atlassian.net/projects/NP/issues/NP-15)
send reset email with link to reset password ✅
Email does not exist ⛔
Ineligible for consultation
INeligible for consultation NP-11
- ⛔
Eligible for this service
NO Login created
Profile exist?
Add symptoms
Triage - Add Symptoms NP-23
- )
Upload Photo (Optional)
Triage - Upload Photo NP-22
Proceed to select doctor
Please Refer to
Login APP
User login NP -6
No profile before, proceed to register
Register
JIRA LINK: Register NP -4
registered new user ✅
Verify Phone number
NP-13
Register successful
continue
Register NP -4
Create patient profile
Create patient profile NP-5
login successful
select doctor
by Gender
by language
select doctor NP-12
multiple doctor match
one doctor matched
selection done
continue
select doctor NP-12
save selection
to profile
select doctor NP-12
view estimate
pricing
Price quote NP -14
continue
consultation
price quote NP-14
NO
select doctor
by gender
& language
Price quote NP-14
Yes
send consultant
request to doctor
waiting for doctor
to consult
Doctor available?
Not available ❓
Notify customer
no service available
right now
and advise the
operating hour ❓
Yes
Notify to
patient
waiting time to consult
Notification of
doctor start consultation
Consultation notification NP-8
customer get back within 15 mins
Start video
consultation
end video
consultation
wait for
output
notification
consultation
output
medicine
delivery
selection
select delivery
input delivery
address
Payment
payment
successful
Patient can
check medical
documentation
medicine
not able to deliver ❓
medicine
delivered
medicine
instruction
case
closed
in app feedback
follow up
call
Do not pay ❓
no need
medicine
select
self pick up
customer get back after 15 mins ⛔
duplicate email ⛔
invalid field format ⛔
service down ⛔
missing field ⛔
not yet confirm
Retry to send code
password do not match ⛔
Message to alert
patient that doctor
only available
from 9am to 12am ❓
Create profile
successful
Create patient profile NP-5
Code expired
retry to send code
Check Term & conditions
Terms and Conditions NP-9
successful upload
click to edit
fail to upload ⛔
- Ask length of symptoms
- Add another symptoms
- Ask symptom
- Add symptoms error ⛔
Accepted
Do not accept
Not match
click to edit
click to edit
click to edit
click to edit
HKID format not correct ⛔
Missing mandatory filed ⛔
Fail to upload photo , re-upload
