Communication
&
Conflict Resolution

Conflict
Triggers

Symbolic meaning

Threat to safety

Disrespect

Lack of love

Irrational beliefs

Don't make a FOOL's CHOICE

Conflict Resolution

Understand each other

  • Exchange the meanings
    and create a shared pool
    How to:
    1) share your facts
    2) tentatively tell your story / conclusions based on facts
    3) ask for other's perspective and story
    4) encourage testing - make it safe for others to express opposing views

Work on yourself first!

  • Self-awareness
  • Triggers
  • Conflict style
  • Any biases in operation

Establish the goal

  • What I do not want to happen?
  • What do I want for myself?
  • What do I want for others?
  • What do I want for our relationship?
  • How would I behave if this was what I really wanted?

Watch out for signs of safety threats
in yourself and others

Communication Tools

Conditions that might be at risk:

  • mutual purpose
  • mutual respect

Signs:

  • Violence / Anger
  • Silence / Withdrawal

Restore safety

click to edit

Apologize

Contrast

  • don't mean and do mean statements

Create mutual purpose
with CRIB:
1) commit to seek mutual purpose
2) recognise the purpose behind the strategy
3) invent mutual purpose
4) brainstorm new strategies