Communication
&
Conflict Resolution
Conflict
Triggers
Symbolic meaning
Threat to safety
Disrespect
Lack of love
Irrational beliefs
Don't make a FOOL's CHOICE
Conflict Resolution
Understand each other
- Exchange the meanings
and create a shared pool
How to:
1) share your facts
2) tentatively tell your story / conclusions based on facts
3) ask for other's perspective and story
4) encourage testing - make it safe for others to express opposing views
Work on yourself first!
- Self-awareness
- Triggers
- Conflict style
- Any biases in operation
Establish the goal
- What I do not want to happen?
- What do I want for myself?
- What do I want for others?
- What do I want for our relationship?
- How would I behave if this was what I really wanted?
Watch out for signs of safety threats
in yourself and others
Communication Tools
Conditions that might be at risk:
- mutual purpose
- mutual respect
Signs:
- Violence / Anger
- Silence / Withdrawal
Restore safety
click to edit
Apologize
Contrast
- don't mean and do mean statements
Create mutual purpose
with CRIB:
1) commit to seek mutual purpose
2) recognise the purpose behind the strategy
3) invent mutual purpose
4) brainstorm new strategies