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Communication & Conflict Resolution (Conflict Resolution (Watch out…
Communication
&
Conflict Resolution
Conflict
Triggers
Symbolic meaning
Threat to safety
Disrespect
Lack of love
Irrational beliefs
Conflict Resolution
Understand each other
Exchange the meanings
and create a shared pool
How to:
1) share your facts
2) tentatively tell your story / conclusions based on facts
3) ask for other's perspective and story
4) encourage testing - make it safe for others to express opposing views
Work on yourself first!
Self-awareness
Triggers
Conflict style
Any biases in operation
Establish the goal
What I do not want to happen?
What do I want for myself?
What do I want for others?
What do I want for our relationship?
How would I behave if this was what I really wanted?
Watch out for signs of safety threats
in yourself and others
Conditions that might be at risk:
mutual purpose
mutual respect
Signs:
Violence / Anger
Silence / Withdrawal
Restore safety
Apologize
Contrast
don't mean and do mean statements
Create mutual purpose
with CRIB:
1) commit to seek mutual purpose
2) recognise the purpose behind the strategy
3) invent mutual purpose
4) brainstorm new strategies
Communication Tools
Don't make a FOOL's CHOICE