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HOW TO REFUND THE ORDER AND RESTOCK THE ITEM TO INVENTORY (HOW TO REFUND…
HOW TO REFUND THE ORDER AND RESTOCK THE ITEM TO INVENTORY
HOW TO REFUND THE ORDER
From your Shopify admin, go to Orders.
Click the order that you want to refund.
Click Refund items.
Enter the quantities of the items in the order.
Optional: Enter the shipping amount that you want to refund into the Shipping field.
If you've shipped the items but your customer hasn't returned them yet, then uncheck Restock items. This checkbox is visible only if you're tracking inventory for the items included in the order.
Optional: Enter a reason for the refund.
If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer. This option is checked by default.
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HOW TO REFUND PART OF AN ORDER
From your Shopify admin, go to Orders.
Click the order that you want to refund.
In the Order Details section, click Refund.
Enter the quantities of the products that you want to refund. Any products with a quantity set to 0 won't be refunded
Optional: Enter the shipping amount that you want to refund into the Shipping field.
If you've shipped the items but your customer hasn't returned them yet, then uncheck Restock items. This checkbox is visible only if you're tracking inventory for the items included in the order.
Optional: Enter a reason for the refund.
Click Refund to issue a refund for the items that you've chosen.