Please enable JavaScript.

Coggle requires JavaScript to display documents.

mapping experiences (ALIGNMENT DIAGRAMS image (PRINCIPLES OF ALIGNMENT…

- - - - ver oque individuos fazem, pensam e sentem em um determinado contexto
    - - commom aspects on the user side
      - actions, thoughts, feelings, states of mind, goals and pain points
    - - touchpoints
      - exchange of value
    - - make abstract and invisible concepts like "user experience" tengible
    - - need little or no explanation
    - - must be important
      - você deve investigar e entender os objetivos, desafios e os planlos futuros da organização
    - - contact with the people in the real world through research and observation