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Resident (I do not want to be worried about my personal safety and…

- - - - concern about unauthorized access, danger of theft and life; unauthorized access of strangers (e.g. for promotions)
    - - Smart Lock system (Hardware, User management, notification, access rights overview for users etc.)
  - - - concern about unauthorized access, danger of theft and life during presence and absence
        
        Detectors for dangerous objects and people (camera, algorithms for detection, notification, documentation, link with emergency institutions)
    - - Smart meters that monitor loads at personal space; identification of systems that were not turned off before leaving; remote turning off function
      - Security cameras for personal space
  - - - Detectors for fire, smoke, water leakage, lightning etc. plus noltification, documentation and info to emergency institutions
  - - - Cyber security system that protects indiviudal us from online attacks; security system to protect smart home system from attacks; notification about attacks and threats
    - - concern that personal data is stolen (e.g. usage data, credit card data, service ordering etc.)
    - - intransparency about collected data, and data usage
        
        Data management tool to decide what kind of data is collected, stored and accessible by whom
  - - - Sensors for detecting people; notification to emergency units during evacuation; including information about location, type of emergency
- - - - no transparency about my environmental footprint
    - - difficult to understand the level of energy consumption of my home appliances and devices
        
        Smart meters that enable full transparency of power consumption of single devices
        
        Sustainability report that includes exact consumption of power, energy, water, waste generation, information about used energy sources; create recommendations on how to improve; identify high-impact systems
    - - no transparancy of the impact of my water consumption on the environment (and on my operating costs)
        
        meters to measure water consumption, making consumption transparent
        
        systems for water re-usage, e.g. collecting and re-using rainwater for grey water applications (e.g. flushing toilets)
    - - difficult to understand how to optimize HVAC operation; difficult and annoying to manually control HVAC
        
        self-learning and optimizing, automated HVAC system, measuring energy consumption, considering also natural (and technical) heat and cooling sources (e.g. sunshine, usage of oven)
    - - no transparency about personal waste generation; how do I "perform" compared to others; dependence on companies that pick-up waste - no transparency of what they do with it
        
        garbage bins that make waste generation transparent
        
        service offerings to enable re-usage, re-cycling and refurbishment of materials, e.g. food-leftoversfor-pick-up platform
    - - green building certificates
      - mininmal footprint of building construction, including materials, sourcing, logistics, building systems
    - - extra effort to get local, sustainably produced goods
        
        service offering to easily buy local, sustainably produced food
    - - lack of environmental-friendly mobility offers, esp. for the "last mile" (e.g. to my home)
    - - low transparency of used energy mix
- - - - difficult to optimize power consumption of residents; continuous manual optimization of power consumption takes a lot of time and effort
        
        Self-learning smart, automated lighting system, connected to blinds
    - - Holistic optimization is tricky, as several factors influence heat and cooling, including natural and technical heat/cooling sources; there may be a tradeoff between optimized thermal conditions and user well-being; tradeoff between manual and automated controls
    - - individual water consumption can hardly be influenced as FM, water re-usage requires a high investment and proper proven systems
    - - difficult to have an impact on individual waste generation; waste processing companies do not share transparently how they reuse, recycle materials
    - - resource cosumption is not fully transparent
    - - consumption of resources cannot always be rooted back to individual consumers; lack of cost transparency will lead to little incentives for optimization on user side
    - - minimize operation footprint; make footprint transparent, consider resource consumption and energy generation
        
        generation of energy using renewable sources
    - - lack of tools, insight and controls mechanism to benefit from low/high energy market
        prices
        
        smart grid-dependent controls of house appliances
        
        local energy storage, e.g. in batteries; using a Pumpspeichersystem at the building
- - - - lack of tools and methods to make environmental footprint transparent
    - - difficult to show impact of innovation and new solutions
- - - - challenging to manage grid peaks due to renewable energy sources
    - - uncommon to integrate processed grey water from decentral sources; no standard solutions available
- - - - automate holisticly different systems within the building; consider personalized preferences when automating
        
        Central automation system for individual sub-systems that is self-learning based on user behavior, but can also be manually adjusted by users and FM
    - - different user interfaces, different expertise required, re-configuration is time-consuming and iterative, if done manually
    - - user inputs may change an optimized system; high risk of changing a running system by non-qualified staff
        
        Smart Home system that may be split into basic and add-on devices. Add-on devices and own rules/scenes can be added by residents, whereas basic systems (e.g. HVAC) stays under control by the FM
    - - users may complain about non-availability and non-functionality of shared assets
        
        asset tracking, booking system, payment system, maintenance notification service, usage analytics
    - - complex to keep an overview of different systems and their maintenance cylces; failures can also happen although maintenance cycles were followed
        
        Smart Monitoring system to understand when maintenance is needed; notification system in case of anomalies during operation
    - - proprietary systems, silo architecture and different interfaces make it complex to review operational data or to add new features, devices and functions
        
        simple and scalable building operating system
- - - - safety concerns in facilities that are unknown
    - - complicated controls
    - - hotel bookings are expensive, apartment bookings are too long-term
- - - - not clear who is responsible to fix issues, no quick response by operator, no knowledge about preferred channel
        
        communicator app; communication between operator and resident
      - feeling of getting good care by landlord
        
        Organization and regular residents meetings to personally discuss issues
    - - unclear by when failure are fixed or whether the repair process has been initiated
        
        chatbot solution that provides answers to basic questions
    - - feeling of being annoying when contacting the landlord
    - - potentially unable to call emergency number during emergency (e.g. cannot reach phone)
        
        smart speaker system to call emergency number; artificial intelligence to detect emergencies and inform emergency units
- - - - FM might not have a personal relation or direct contact persons on the system provider side; service level might not be clearly defined
        
        personal contact person and agreed service levels with system providers
    - - difficult to provide information to emergency units, if FM is not present onsite; lack of insights into what happened and caused the emergency
        
        automatic incident reporting, automaticly generated and provided in case of emergencies
    - - system notifications cannot cover any (unknown) requirement/issue; issues can also be identified by residents
        
        notifications and remote monitoring of installed systems (e.g. elevator, HVAC, blinds, lighting,...)
- - - - difficult if there is no dedicated contact address or personal meeting
- - - - not familiar with facilities
        
        indoor mapping system; optional: indoor localization system
- - - - provide access rights to new residents
        
        physical key management takes time and effort, especially for short-term residents and visitors
      - manage access rights to residents for specific access within the whole building
        
        access to certain parts of a building may change over time. physical keys cannot be flexibly adjusted without high effort
      - Identify unauthorized access to the building
        
        Unauthorized access can hardly be identified with physical keys
      - Identify dangerous objects and people inside and around the building
        
        Dangerous objects and people cannot be identified, unless FM is onsite or has relevant technologies in place
      - Inform emergency units when serious threats are detected
        
        FM is usually not informed about threats, and can therefore not quickly inform emergency units
      - Document threat detection and processing for insurance and law enforcement
        
        Documentation about incidents is reliant on residents' feedback, which is hard to collect
      - Detection and protection against fire, smoke, water leakage, lightning, gas leakages, CO2 level, bacteria in water
        
        Detection is dependent on residents' perception, unless technology is in place (and systems are connected to the FM)
      - advice emergency units where to locate people inside the buildind in case of evacuation
        
        no solution in place to help emergency units during evacuation. This may result in a higher danger of life
      - Protection of objects inside the building
        
        high risk of damages of high-value objects that are shared by residents. difficult to monitor whether objects are kept functioning and available
        
        Asset tracking (localization, usage info, remote monitoring)
        
        locked room for delivered packages
      - Make sure that GDPR is fulfilled when managing user data
        
        difficult to keep an overview of collected data and data usage
      - Make sure that stored data is secured
        
        difficult to be reliant on solutions for data security without being an expert
      - keep the building updated concerning saftey regulations
        
        strong dependence on building planner;
        fulfilment of safety regulations depend on construction and equipment specified by building planner
        
        rain water evacuation
        
        materials used
        
        continuous checks for safety updates are time consuming; high risk if accidents happen when safety regulations are not met
      - manage access rights to non-residents
      - provide information and data for regular checks by saftey authorities
        
        time consuming, distracts operator from urgent issues
        
        automated safety check reporting; easy to create required reports for safety authorities; function to document upcoming safety regulations and recommendations by authorities
  - - - feeling safe in facilities
        
        safety concerns in facilities that are unknown
      - easy access to facilities
        
        handover of keys
        
        risk of losing keys
        
        understand where I have access to
        
        trying doors, and access controls is annoying; I might miss out on some areas which might be interesting
  - - - get quickly notification about emergencies
        
        long duration between emergency and notification about emergency
      - get quickly details about emergency
        
        quickly localize people in danger
        
        unknown location for rescue teams; unclear location about people in danger
      - quickly start required rescueing measures
        
        rescueing measure can only be started after first evaluation of the emergency (often onsite)
        
        easy access to space
        
        difficult to access building and to transport equipment and injured people
        
        enough space for emergency units at required areas (e.g. buliding entrance, staircase, elevator) - according to safety regulations
- - - - it takes time and effort to continuously optimize energy consumption, unless there is dedicated attention by the FM or technology assisting (e.g. self-learning)
    - - difficult to compare different buildings' performances due to heterogeneous reports, criteria, measurements, systems etc.
        
        building portfolio dashboard for benchmarking across different buildings
    - - learnings from commissiong, usage and operation in one building is often lost for the next building --> unclear responsibility, who delivers feedback to whom?
        
        dedicated contact person that takes care of collecting learnings from existing buildings and provides inputs for upcoming bulidings (usage, system operation, system maintenance, environmental footprint)
    - - FM is usually not measured against user satisfaction, but operation efficiency
        
        regular user interactions to get feedback on building operation
    - - cleaning is scheduled on a standard interval-basis, but cleaning might be needed less or more depending on usage; contracts are not designed usage-based; lack of technology to enable usage-based cleaning
        
        cleaning services that is contractually and technologically ready to provide a cleaning on demand service
    - - transparency of parking space efficiency required. underutilized parking spaces represent an unused asset (=investment without return)
    - - underutilized space could be transformed into space that is actually needed by residents (e.g. trolley storage room --> bike storage room)
      - no insight into space usage; underutilized space is wasted
        
        flexibly renting out of parking spaces
        
        overview of space utilization at shared (and private?) spaces
      - financial risk, if spaces (e.g. apartments) are underutilized
        
        flexibly renting out of apartments (e.g. shorter renting periods); optimization of space utilization
- - - - difficult to get approval from landlord and neighbors; insurance is unclear
        
        Professional platform to rent and rent out Gropyus apartments, covering contractual details, deposit, payment insurance, cleaning,...
      - additional income
    - - no individualization; dependance on smart home provided by building operator/landlord
    - - different single systems to be configured, no holistic configuration tool
    - - noise creates stress and discomfort
        
        good insulation of apartments to avoid disturbances across apartments; operation of systems mainly during times when nobody is disturbed (e.g. washing machine when people are not at home)
    - - good sound quality in the whole apartment is difficult, disturbances of neighbors if insulation is not well done
        
        audio and video system can be flexibly booked as resident; hardware is included in all apartments; software activation after booking
    - - it takes a lot of time and effort to personalize preferences; stressful to continuously think about how to optimize settings; it is difficult to create setups where different systems are aligned based on personal preferences
        
        self-learning holistic system (incl. lighting, HVAC etc.); system detects usage behaviors and considers manual changes for further optimization
    - - annoying to manually set different color temperature, dim levels and scenes; no knowledge about what good illumination is all about; problems of glare
        
        automated lighting; easy way to control lighting, easy way to optimize lighting based on personal preferences; default setup that is already good enough for non-lighting-experts
    - - limited knowledge on how to create a nice home interior design
        
        interior design consulting service (e.g. furnitures, decoration, plants)
    - - no idea when to open windows manually; no information about level of moisture and risk of mold
        
        automated ventilation system; clear instructions on how ventilation systems works (and how open windows interfere)
    - - time consuming and annoying if mail needs to be picked up at another location
        
        recipient service (e.g. portier, physical space, social platform)
    - - an own car can be stressful and expensive: maintenance, parking space, operating costs
        
        easy sharing of resources and objects (e.g. cars, electric vehicles, bikes, household appliances, tools,…)
    - - annoying to interact with delivery staff; food gets cold if search for destination takes too long
        
        food deliverer and recipient tracking system (uber style)
    - - difficult to meet other people, unless there is any events happening
        
        social platform for local events and exchange
    - - hotels and BnBs are expensive not not close to the apartment; not enough space to host other in own apartment
        
        available flat-for-rent inside same buildilng
    - - stressful to keep work-life balance without proper child care-services
        
        children care service provider nearby
        
        social platform to request and offer children care
    - - time consuming, not fun
    - - limited know how and no interest in screening available offers and prices
        
        providing IT services on demand
    - - long transportation ways, low transparency on production process, not super-fresh, when bought at a store
        
        shared vegetable garden
        
        Gemüstekiste (e.g. weekly delivery of locally produced goods)
- - - - simple user interfaces, e.g. gesture control, voice control
  - - - Data management tool to decide what kind of data is collected, stored and accessible by whom
  - - - transparent management of open issues identified